Anthony’s Coal Fired Pizza & Wings will introduce an AI cellphone answering system in all 60 corporate-owned Anthony’s places. The techniques will leverage ConverseNow, a voice AI tech platform for eating places, in keeping with a press launch.
“There isn’t any query that automation is the longer term, which is why Anthony’s was an early adaptor of this know-how,” Ian Baines, CEO at father or mother firm BurgerFi Worldwide Inc., stated within the press launch. “Anthony’s began testing AI two years in the past with totally different distributors. Initially, the know-how appeared considerably inconsistent. Nevertheless, the longer it runs, the extra responsive it turns into because the algorithms study to react to the shopper order after which upsell. With ConverseNow’s know-how, Anthony’s is taking the system to the subsequent stage for sooner service and an improved buyer expertise.”
Off-premise eating accounts for practically 50% of gross sales, with 15% being cellphone orders. The model receives 500,000 cellphone orders a yr.
“Anthony’s is consistently exploring revolutionary methods and new applied sciences to remain forward of evolving client preferences as a part of our dedication to offering one of the best visitor expertise,” John Iannucci, chief working officer at Anthony’s, stated within the launch. “Cellphone orders stay a robust gross sales driver for us, and by introducing ConverseNow’s AI techniques, all orders are addressed rapidly and effectively.”